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SUPPORT

About Nerdologies

Welcome to Nerdologies - where fandom meets art. We create high-quality posters, canvas prints, t-shirts, and more, all crafted with premium printing methods to bring bold designs to life. Whether you're into sci-fi, gaming, or pop culture, we’ve got the perfect piece to showcase your passion. At Nerdologies, it’s not just merch - it’s art for the nerd in all of us.

Returns & Refunds Policy 

We want you to love your purchase, but if something isn’t right, we’re here to help. 

Returns 

  • Eligibility: You can return items within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. 
  • Non-Returnable Items: Certain items are final sale and cannot be returned, including: 
  • Custom or personalized products 
  • Gift cards 
  • Sale or clearance items 

How to Initiate a Return 

  1. Contact Us: Email our support team at nerdologies@outlook.com with your order number and reason for return. 
  2. Approval: We’ll respond with return instructions and a return shipping address if your return is approved. 
  3. Shipping: You are responsible for return shipping costs unless the item is defective or incorrect. 

Refunds 

  • Processing Time: Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund within 5-7 business days
  • Refund Method: If approved, your refund will be processed to your original payment method. Depending on your bank, it may take additional time for the funds to appear in your account. 
  • Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in original condition, missing parts, etc.). 

Damaged or Defective Items 

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We’ll arrange a replacement or refund at no extra cost to you. 

Exchanges 

We currently do not offer direct exchanges. If you’d like to exchange an item, please return the original product for a refund and place a new order. 

Questions? 

If you have any questions about our Returns & Refunds Policy, please reach out to us at nerdologies@outlook.com. We're happy to help! 

Shipping Policy

At Nerdologies, we’re committed to getting your order to you quickly and safely. Please review our shipping policy to understand how we handle processing, shipping, and delivery.

1. Order Processing Time 

  • Processing Time: Orders are processed within 2-5 business days (excluding weekends and holidays) after payment confirmation. 
  • Custom Orders: For custom or made-to-order items, processing may take longer. Specific details will be provided at checkout. 
  • Order Delays: If we’re experiencing a high volume of orders or delays due to unforeseen circumstances, we’ll notify you via email. 

2. Shipping Rates & Delivery Estimates 

  • Shipping Rates: Calculated at checkout based on your location, order weight, and shipping method. 
  • Estimated Delivery Time: 
  • Domestic (Within [Your Country]): 3–7 business days 
  • International: 7–21 business days (depending on location and customs processing) 

Please note: Delivery times are estimates and not guaranteed. Factors like customs delays or carrier disruptions may affect delivery. 

3. Domestic & International Shipping 

  • Domestic Shipping: We partner with trusted carriers like [USPS, FedEx, UPS, etc.] to ensure timely delivery. 
  • International Shipping: We ship worldwide. However, you are responsible for any customs duties, import taxes, or additional fees imposed by your country. 

4. Order Tracking 

Once your order ships, you’ll receive a confirmation email with tracking information. You can track your order through the provided link. 

If you haven’t received tracking details within the processing window, please contact us at nerdologies@outlook.com

5. Shipping Issues & Lost Packages 

  • Incorrect Address: Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. 
  • Lost or Stolen Packages: If your package is marked as delivered but you haven’t received it, please check with neighbors or your local post office. If the issue persists, contact us, and we’ll assist in filing a claim with the carrier. 

6. Damaged Items in Transit 

If your order arrives damaged: 

  1. Contact us within 7 days of delivery at nerdologies@outlook.com
  2. Include your order number, a description of the damage, and clear photos of the product and packaging. 
  3. We’ll arrange a replacement or refund as quickly as possible. 

7. Customs, Duties & Taxes (For International Orders) 

Nerdologies is not responsible for any customs fees, duties, or taxes applied to your order. These charges are the responsibility of the customer. Customs policies vary by country; please check with your local customs office for details. 

Privacy Policy

At Nerdologies, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store. 

1. Information We Collect 

When you visit our site, we may collect the following information: 

  • Personal Information: Name, email address, billing and shipping address, payment details, phone number, and order history. 
  • Device Information: IP address, browser type, time zone, and information about cookies installed on your device. 
  • Usage Data: Pages visited, time spent on pages, and other analytical data to improve our services. 

2. How We Use Your Information 

We use your information to: 

  • Process and fulfill your orders, including payment processing and shipping. 
  • Communicate with you about your orders, updates, and promotional offers. 
  • Improve our website, products, and customer service. 
  • Prevent fraud and ensure the security of our website. 

3. Sharing Your Information 

We do not sell or rent your personal information. However, we may share it with trusted third parties to help us operate our store effectively: 

  • Service Providers: Payment processors, shipping companies, and marketing platforms (e.g., Shopify, Stripe, PayPal). 
  • Legal Requirements: If required by law, to comply with legal obligations or to protect our rights. 

4. Cookies and Tracking Technologies 

We use cookies and similar technologies to enhance your browsing experience. Cookies help us: 

  • Recognize your device for faster access. 
  • Analyze website traffic and usage patterns. 
  • Personalize content and ads. 

You can manage your cookie preferences in your browser settings. 

5. Data Security 

We implement industry-standard security measures to protect your personal information, including encryption, secure payment processing, and regular monitoring of our systems. 

6. Your Rights 

Depending on your location, you may have the right to: 

  • Access, update, or delete your personal data. 
  • Withdraw consent for data processing. 
  • Request information about how your data is used. 

To exercise these rights, please contact us at nerdologies@outlook.com

7. Third-Party Links 

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information. 

8. Children’s Privacy 

Our store is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly. 

9. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices. We encourage you to review it periodically. Changes take effect immediately upon posting on this page.